Terms of Service

These terms govern your access to and use of the PentSeal security-testing workspace and related services (the “Service”). By creating an account or subscribing to a paid plan, you agree to these terms on behalf of yourself and, if applicable, the organization you represent.

1. Authorized use only

You may use PentSeal only to test systems that you own or that you have explicit, documented permission to test. You are responsible for obtaining and keeping that authorization before any check runs, and for staying within the scope and testing window recorded in each engagement. You must not use PentSeal against third-party systems without permission.

2. Accounts

You must provide accurate account information, keep your credentials confidential, and notify us promptly of any unauthorized use. You are responsible for activity under your account and for the actions of users you invite. We may suspend or terminate an account that violates these terms or that we reasonably believe is being used for unauthorized testing.

3. Acceptable use

PentSeal performs read-only, externally visible checks (TLS, DNS, HTTP) against targets you add. You agree not to attempt to use the Service to cause damage, disruption or denial of service, to reverse engineer or overload it, or to use it to test systems you are not authorized to test. You are responsible for the targets you add and the checks you run.

4. Subscriptions and billing

• Paid plans are billed in advance on a recurring monthly basis through Stripe at the price shown on the pricing page at the time you subscribe. An active paid subscription is required to create engagements.
• There is no free trial. Plans are billed monthly from the start. Creating an engagement requires an active paid subscription.
• Subscriptions renew automatically each billing period until cancelled. You can cancel at any time; cancellation takes effect at the end of the current billing period and you keep access until then. Payments already made for a period are, except where required by law, non-refundable.
• Prices are exclusive of taxes unless stated otherwise. We may change prices with reasonable advance notice; changes apply to your next renewal and you may cancel before they take effect.
• If a payment fails, we may retry it and may suspend the Service until the balance is settled.

5. Your data

Engagement, asset, finding and evidence data you enter belongs to you. We process it to provide the Service and as described in the Privacy Policy. Use the Service only for data you are permitted to store, and avoid entering unnecessary sensitive information such as protected health information. You can export your data and, on request, we will delete it as described in the Privacy Policy.

6. Service levels

We aim to keep the Service available and publish a target availability figure and history on the status page. That figure is an operational objective, and the history is self-recorded rather than independently attested. A separate written service-level agreement is available to Enterprise customers on request.

7. No warranty and limits of liability

PentSeal is provided “as is” and without warranties of any kind, express or implied, to the maximum extent permitted by law. A check result or an exported report reflects what was tested at the time it ran; it is not a guarantee that a system is secure, and it is not an attestation or certification. You are responsible for validating results before relying on them.

To the maximum extent permitted by law, we are not liable for indirect, incidental, special or consequential damages, or for lost profits, revenue or data. Our total aggregate liability arising out of or relating to the Service is limited to the fees you paid for the Service in the twelve (12) months preceding the event giving rise to the claim. Nothing in these terms excludes liability that cannot lawfully be excluded or limited.

8. Termination

You may stop using the Service at any time and cancel your subscription as described in section 4. We may suspend or terminate access if you breach these terms, if required by law, or if continuing would create a security or legal risk. On termination, your right to use the Service ends; sections that by their nature should survive (including sections 5, 7 and 9) will continue to apply.

9. Governing law and changes

These terms are governed by the laws of the jurisdiction in which the PentSeal operating entity is established, and disputes are subject to the exclusive jurisdiction of its courts, unless mandatory local law provides otherwise. We may update these terms from time to time; material changes will be reflected by a new “Last updated” date and, where appropriate, communicated to account holders before they take effect. Continued use after changes take effect constitutes acceptance.

10. Contact

Questions about these terms? Reach us through the contact page or email team@pentseal.com.